Refund and Cancellation Policy

Last updated: September 22, 2026

Tapmysite offers Monthly, Yearly, and Lifetime digital business card plans. This policy explains how cancellations and refunds work for our subscriptions and for optional physical NFC cards.

1. Cancelling Your Subscription

You can cancel your Monthly or Yearly subscription at any time from your account settings. When you cancel, your plan remains active until the end of your current billing period, and you will not be charged again after that. We do not charge cancellation fees.

2. Refunds on Subscriptions

New subscribers: if you are not satisfied, you may request a full refund within 7 days of your first payment on a Monthly or Yearly plan.
Lifetime plan: eligible for a full refund within 14 days of purchase, provided the account has not been used to send a large volume of enquiries or exceeded fair usage.
Renewals: automatic renewal charges are non-refundable, except in case of a billing error on our part. You can avoid renewal charges by cancelling before your renewal date.
After the refund window: subscription fees already paid are non-refundable, since you continue to have access to the Service for the period paid.

3. Refunds on Physical NFC Cards

If you purchase a physical NFC/QR tap card:

If the card arrives damaged, defective, or not as described, contact us within 7 days of delivery for a free replacement or full refund.
Once a card has been personalised, activated, or used, it cannot be returned unless it is defective.
Refunds for physical cards are processed after we receive and inspect the returned item, where applicable.

4. How to Request a Refund

Email support@tapmysite.com with your registered email address, order/payment reference, and the reason for your request. We aim to respond within 2 business days.

5. Refund Processing Time

Approved refunds are issued to your original payment method within 5-7 business days. Depending on your bank or payment provider, it may take a few additional days to reflect in your account.

6. Non-Refundable Situations

Accounts suspended or terminated for violating our Terms & Conditions
Requests made after the applicable refund window has passed
Chargebacks filed without first contacting our support team

7. Contact Us

For any billing or refund questions, reach us at support@tapmysite.com.